Words & Actions

A podcast about how language matters in business, politics and beyond.

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Tag: image repair

March 11, 2020April 14, 2020 wordsandactionspodcast

Episode 7: Story telling

February 14, 2020February 13, 2020 wordsandactionspodcast

Episode 6: Crisis communication

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apology call centre corpus linguistics crisis communication culture customer service digital footprint emoji evaluative language framing Goffman image repair linguistic politeness metaphor multimodality relational communication storytelling transactional communication trust unconscious bias

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