Words & Actions

A podcast about how language matters in business, politics and beyond.

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Tag: image repair

March 11, 2020April 14, 2020 wordsandactionspodcast

Episode 7: Story telling

February 14, 2020February 13, 2020 wordsandactionspodcast

Episode 6: Crisis communication

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apology call centre corpus linguistics COVID-19 crisis communication culture customer service emoji evaluative language framing gendered language Goffman humour image repair linguistic politeness metaphor multimodality relational communication transactional communication trust

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